Legal

Commitment to customer service and customer code of conduct.

WE TAKE PRIDE IN THE ABILITY TO PROVIDE AN UNPARALLELED LEVEL OF CUSTOMER SERVICE, COMPASSION AND RESPECT. WE MAKE EVERY EFFORT TO PROVIDE EVERYONE WITH PROFESSIONAL SERVICE AND ITS POSITIVE RESULTS. WE ALSO WILL ACKNOWLEDGE ANY COMMENTS REGARDING UNFULFILLED EXPECTATIONS.

Our commitment to the state:

  • We will provide all clients with a consistent level of care and professionalism.
  • We will respect the privacy of our customers.
  • We will respond to your needs.
  • We will provide you with a solid, specific and reliable source of information.
  • We will make every reasonable effort to correct any errors or mistakes we make.

At the same time, we take responsibility for providing employees of Canopy Growth group companies with a working environment that is safe and free from mistreatment of employees. Therefore, we expect customers to meet reasonable expectations in their interactions with our staff, including:

  • They will treat Canopy Growth staff and other customers courteously. They will be aware that behavior including harassment and the use of obscene language will not be tolerated.
  • They will demonstrate an understanding that in some cases, obtaining information may require the cooperation of another team member, which may require additional time to respond.
  • They will demonstrate respect and trust in the confidentiality policies applicable to staff and other clients of Canopy Growth group companies.
  • They will understand that during periods of increased telephone contact activity, our customer service team may not be able to answer the call, but the representative assigned to the customer will contact the customer as soon as possible.

Refusal to provide service

We will make every effort to correct any errors as quickly as possible and to respond to any comments or questions you may send to us. However, if a customer engages in harassment or insults directed at our staff, or if it is obvious that we cannot meet the customer's requirements, we may decide to refuse to provide the service. While we sincerely hope that the situation will not escalate in a similar manner, in the event of refusal, the client will be notified in writing.